Refund policy
Returns & Refunds
We make two very different kinds of things, and they carry different terms. Please read the section that applies to your order.
Stock items
This covers in-stock apparel, the Because I Can pin, and anything not decorated or personalized for you.
You may return stock items within 14 days of delivery for a refund, provided they are unworn, unwashed, free of damage or odor, and still have their original tags attached. Items showing signs of wear or washing can't be accepted.
Custom and decorated work
This covers screen-printed, embroidered, heat-applied and personalized items — anything produced to your order, including organization, team, chapter and business apparel.
Custom and decorated items are final sale and can't be returned or exchanged, for the simple reason that they can't be resold. There are two exceptions, and we stand behind them fully:
- The item is defective in materials or workmanship.
- We made the mistake — wrong item, wrong decoration, wrong artwork, or a size shipped that differs from what you ordered.
In either case we'll reprint, replace or refund the affected items at our cost, return shipping included.
Print-on-demand items
Some items, including mugs, ornaments and select sweatshirts, are produced and shipped on demand by a production partner. These are returnable for defects or fulfillment errors only, not for change of mind.
If something's wrong
Please check your order when it arrives and contact us within 14 days of delivery if anything is defective, damaged or incorrect. A photo of the problem helps us sort it out quickly. Email yourvision@bmpvision.com with your order number.
Starting a return
Email us first at yourvision@bmpvision.com with your order number and what you'd like to return. We'll confirm the return and tell you where to send it. Please don't ship anything back before contacting us — returns received without prior authorization can't be processed.
Return shipping
For change-of-mind returns on stock items, return shipping is the customer's responsibility. If the return is because of a defect or our error, we cover it.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card issuer. Original shipping charges aren't refundable except where the return is due to a defect or our error.
Exchanges
The fastest way to exchange a stock item is to return the original and place a new order for what you want. Reach out if you'd like help coordinating it.
Sizing
Apparel sizing varies by brand and style, so please check the size details on the product page before ordering. Because custom and decorated items are final sale, we especially recommend confirming sizes before approving a custom order. For bulk and organization orders, ask us about a size run or sample — it's far easier to check sizing before three hundred shirts are printed than after.
Deposits on custom orders
Custom orders are invoiced with a deposit and a balance due. Your deposit is fully refundable up until production begins, meaning until artwork is approved or materials are ordered, whichever comes first. After that point the deposit is non-refundable, because blanks, screens, vendor setup and production time have already been committed on your behalf.
Changes and cancellations
Stock orders can be changed or cancelled any time before they ship. Custom orders can be changed or cancelled at no cost up until artwork approval or materials being ordered. After that, changes may not be possible, and any costs already incurred will be owed.
Questions
Email yourvision@bmpvision.com and we'll get back to you. If something went wrong with your order, tell us — we'd rather fix it than have you not come back.